Wellbeing and Support

Information on this page is taken from MyGuildhall. If you need support or you know of anyone that does, please use this information to help you. We are always here to help.

student.services@gsmd.ac.uk 

Care Experienced or Estranged Students

We are committed to ensuring that students from all backgrounds are able to thrive at Guildhall School.

We recognise that students who join the School without the support of a family network are likely to face additional challenges and we are dedicated to supporting you in your transition to student life and throughout your time at the School.

Although every student will have different and very individual circumstances, care experienced and estranged students may encounter similar barriers that limit your ability to engage fully in student life, regarding:

• Funding and money management*

• Accommodation

• Mental health and wellbeing

• Lack of support networks

• Social wellbeing and belonging

The School has therefore developed a range of support and resources, and identified three named contacts, to help you navigate and overcome these barriers from application through to enrolment and all the way to graduation.

* Further details are available on our Student Funding page.                   

Please note: in order to be eligible for certain financial support, specific definitions of ‘care experience’ or estrangement apply. 

Please refer to our website for more information or contact the Access and Participation team with any questions.

Report and Support

Guildhall School is committed to treating all reports of inappropriate, unwanted, abusive or violent behaviour with the utmost seriousness and sensitivity, and to providing students and staff with ongoing support. 

The School has launched a new Report + Support portal, providing a process for any student or staff member to submit a report with contact details or make an anonymous disclosure where they have experienced any form of abusive or inappropriate behaviour or misconduct by other students or staff, or from third parties outside of Guildhall. The portal also directs students and staff to a range of support that is available, both from within the School and from external organisations.  

To access the portal, please visit: https://reportandsupport.gsmd.ac.uk/

Safeguarding

What is safeguarding?

Safeguarding is defined as protecting someone’s right to live in safety, free from abuse and neglect.  It is also about preventing and responding to concerns of abuse, harm, or neglect.   

How we make safeguarding personal at Guildhall School

Our safeguarding work is person-led and outcome-focused. It engages you in a conversation about how best to respond to your safeguarding situation in a way that enhances involvement, choice and control as well as improving quality of life, wellbeing and safety.

Examples of safeguarding topics that you can discuss with us

• Any unwanted contact, incidents, comments, or anything that makes you feel unsafe at Guildhall School, at home, in student accommodation, public spaces or online.  It can include recent and/or non-recent incidents or concerns.

• A concern for someone else’s safety and wellbeing

• Domestic Abuse / Physical Abuse / Controlling behaviour / Stalking / Emotional Abuse / Financial control / Isolation / Spiking 

• Sexual Harassment / Misconduct / Violence (recent and non-recent incidents)

• Online concerns and safeguarding incidents (sexual / bullying / abuse / harassment / radicalisation / Revenge Porn  etc)

• Prevent related concerns (hate speech / radicalisation / threats to others involving race / ideology / political beliefs etc) 

• Concerns involving unprofessional or unsafe conduct of Guildhall School staff / freelancers / professional visitors / contractors / volunteers etc at the School

• Homelessness / self-neglect

You can also report the above examples on the Report & Support Portal here: Report & Support page.

Student Assistance Programme

The School subscribes to the Student Assistance Programme (SAP) operated by Health Assured on behalf of Endsleigh.

Students have access to their helpline, 24/7, 365 days a year.

Students can call the helpline to speak to a counsellor or advisor. They will offer ‘in the moment’ support and time to talk about your concerns. They provide guidance and explore strategies that will help you in the present. At the end of the call, they will explain your options for further support.

In high-risk situations, the helpline will triage appropriately to ensure that you receive urgent support. 

0800 028 3766

Student Complaints, Academic Appeals, & Other School Procedures

Please see the link below to more information on these

https://myguildhall.gsmd.ac.uk/sites/student-complaints-academic-appeals-other-school-procedures